The MPL Call Logging system is designed to allow our clients to log calls relating to issues with software and hardware. We have an internal software platform that manages the calls from the web and submits an email response with a call reference number. Our support team will then attend to the issue according the Service Level agreement between MPL and the Client. The call reference number allows both MPL and the client to track the calls and these can then be assessed at each service level review meeting
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